If you need a quote before placing an order, you can create one directly from the Direct Supply store. Add products to a quote from search results or a product page or export the items in your cart to a quote. This article goes through commonly asked questions related to self-service quoting.
Before you begin
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What can I do with quotes on DSN?
You can create a quote from products on DSN, review it, download a PDF, and place an order from it. You can also export items from your cart to a quote.
How do I create a quote?
Find a product in search results or on its product page, then select Add to Quote. Choose an existing quote or create a new one. You can repeat these steps to add more products.
You can also add products to your cart and select Export to Quote from the Cart page.
Can I add items to an existing quote?
Yes. When you select Add to Quote, choose an existing quote from the list.
Can I change a quote?
On a quote you created, you can change the items, quantities, PO, and ship-to information. You can’t change the pricing or freight.
You can’t change the items or quantities on a quote published to DSN by a seller.
Can I download or print a quote?
Yes. Open the quote and download its PDF. You can print the PDF or share it to support your organization’s record-keeping or approval process.
Does DSN include an approval workflow?
No. If your organization requires someone else to approve a quote, download or print the PDF and use your organization’s existing approval process.
Does a quote show shipping costs?
No. Freight isn’t calculated or displayed on the quote. Shipping costs are available when you continue toward placing an order.
How long does a quote stay open?
A quote expires 15 days after it is created. Adding items or changing quantities restarts the 15-day period.
Who can see quotes for my location?
People at your location who have access to purchase can see quotes created by other people at that location and place orders from them.
How do I place an order from a quote?
Open the quote and select Place Order to convert it into an order.
What if I don’t want to use a quote?
Open the quote and select Decline.
What if I can’t find a quote or need help?
Make sure you’re signed in to the correct location and have access to purchase. If you still need help, contact our customer service team through chat.
Need help or want to submit a request?
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Customer Service Contact information:
Phone Number: 800-260-8558 (Option 1)
Fax: 800-770-1707