Direct Supply invoices provide a record of your orders, charges, and payment details so you can support accounting, reconciliation, and internal reporting needs. This guide explains how to find, download, and print invoices from your Direct Supply account.
Troubleshooting invoice access
Before you begin
For the best experience, sign in to your Direct Supply account.
Only users with permission to view order and billing information will see invoices.
Invoices are available for all completed orders at your facility.
Accessing invoices
Select Order History from the blue navigation bar.
Open the Invoices section on the left panel.
Locate the order associated with the invoice you need. You can search, find by date, or filter by location.
Open the invoice details page by selecting the invoice number or View Details.
Downloading an invoice
From the invoice details page, select Download.
Save the file to your device.
The downloaded PDF can be stored, shared, or uploaded to your accounting system as needed.
Troubleshooting invoice access
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Invoice not visible:
Confirm the order status is complete.
Verify your user role includes access to billing information.
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Download or print issues:
Ensure pop-ups are enabled in your browser.
Try opening the invoice in a different browser or PDF viewer.
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Missing charges or questions about amounts:
Review the order details page to confirm line items and adjustments.
Need help or want to submit a request?
Sign in and start a chat for the fastest support!
Customer Service Contact information:
Phone Number: 800-260-8558 (Option 1)
Fax: 800-770-1707