Your order history helps you track past purchases and review order details across your care environments. This guide explains how to view order history for your current location and switch between other locations associated with your account.
Troubleshooting order history visibility
Before you begin
For the best experience, sign in to your Direct Supply account.
Your user role determines which locations and orders you can access.
Only locations linked to your user profile will be available to view.
View order history
Select Order History.
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Use the search to find a specific order, or filter based on:
Date range: Adjust the list by dates of purchase.
Ordered by: Look at only the orders placed by you, or all orders.
At location; The order history page displays orders for all locations by default. You can toggle the list between the current location you're shopping for (selected when you log in) or all locations that you have access to
Review order details
From the order history list, locate the order you want to review.
Select the order number.
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Review available details, such as:
Items ordered
Order status
Shipping and tracking information
Troubleshooting order history visibility
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Orders missing for a location:
Confirm the correct location is selected.
Verify your user role includes access to that location.
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Cannot switch locations:
Your account may only be assigned to one location.
Additional access may be required to view other locations.
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Order details not loading:
Refresh the page and try again.
Confirm the order is complete and associated with the selected location.
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Customer Service Contact information:
Phone Number: 800-260-8558 (Option 1)
Fax: 800-770-1707